Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to
This is the most crucial step prior to a multi-stage paint correction. The thought of having multiple high speed tools touching the vehicle’’s paint surface is often times daunting. While this commonly happens at most dealerships and inexperienced detail shops, here at Vivë, it is our number one priority to produce the most striking result without creating further damage by incorporating next generation equipment. The vehicle is thoroughly inspected using multiple light sources including high powered LEDs, direct sunlight, and a sun gun to reveal all imperfections. A high powered digital magnifying microscope will be used to look into deeper scratches providing high resolution details at 500x magnification. The next step is to measure the paint’’s clear coat using an ultrasonic paint depth meter to make sure there is enough clear coat to work with. This is a very important process and commonly overlooked by most detailing shops. It determines the thickness of the paint and the possibility of burning through the clear coat. All panel edges, plastics and sensitive areas will be protected using body safe masking tapes. Another step most detailing shops will ignore. Masking these areas will prevent the buffer from burning through the clear coat, since the paint is always the thinnest towards the edge of the panels.
It is a common misconception that a brand new vehicle requires no paint correction and that the paint is fresh from the factory. It is the dealership’s usual practice to do a new car prep before delivering to the customer. Dealerships will always use the fastest and cost effective way to prep the car, which inevitably creates these imperfections. In addition to that, the dealership detailers uses a body shop glaze and a combination of high speed machines with dirty wool pads to create that show car shine under the showroom lights. This merely helps to create extra gloss, hiding all the imperfections remaining.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission)

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to

Yes, we do. Please send your customisation requests to, we will give you our quote. Thank you.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Yes, we do. Please send your customisation requests to, we will give you our quote. Thank you.

Please make sure that you follow below steps:

1/ Download the package from (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: in the folder Ella Sections Ready x.x.x, then you just need to upload file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: in the folder Ella Sections Ready x.x.x RTL, then you just need to upload file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes Theme source, Photoshop design files and manual guide.
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